Privacy Policy Modusystem

Released: 20th of October, 2018.
Last updated: 20th of October, 2018.

Introduction.

The following Privacy Policy describes how we collect and process your personal information when you use our websites, shop, participate in our events, webinars, trainings or use our other services and offerings. We may update, modify or extend this Privacy Policy from time to time.

For the purposes of the EU GDPR (Regulation (EU) 2016/679), Modusystem is the controller of your personal information.

1. Personal information we collect.

We collect personal information directly from you, from the company you work for, automatically through our websites, and from third-party sources.

Business contact and communication. When you or your company get in contact with us, for instance to buy our products or services, to cooperate with Modusystem, or to get support, it’s necessary to get your contact details. In this context, you or your company may provide us with your personal information, such as your name, email address, title, function, geographical address, financial and payment information, and other necessary information.

Account registration. On our websites, you can register a personal account. We collect registration-related personal information which includes your company, email address, phone number, or other details as shown in the registration form.

Newsletter and update subscriptions. When you subscribe to our newsletter, to product or company updates, we collect subscription-related personal information which includes your name, email address, or other details as shown in the subscription form.

Automatically collected information. Although you are not required to disclose your name, email address, or other personal information when visiting our websites, we use cookies to improve the functionality and user experience and web analyzing tools to gather metrics about user access and the use of our websites, which contain your IP address, geographic location, log-in name, and other information. Please see section 4. “Cookies and other technologies” for a detailed description.

Information from third-party sources. Part of our business is to get in contact with potential customers and partners through generally accessible sources, among which are public websites or social media channels. While we only serve and partner up with businesses, we may also process and store contact details of a person directly linked to the potential customer or partner, which include the name, email address, user name, title, function, or the geographic location.

2.How we use personal information.

Providing products and services. We use your personal information when you order our products, request support and other services, or otherwise contact Modusystem in connection with our offerings. This includes every aspect necessary to perform the successful delivery of our products, support or other services to you, as well as maintaining records of such transactions and communications.

We have to forward your personal information to our logistics partners for the shipments of our products to you. We also have to process your bank account information you provided during the ordering process. The banks involved in a financial transaction depend on your and your bank’s location as well as the Modusystem entity with which you placed your orders.

Contacting our customers and partners. We use your personal information to manage our relationship with you, to contact you about our products and services and your accounts with Modusystem, to inform you in case of potential problems with products and services, to receive information from you and to send information to you about compliance-related matters or legal notices.

Delivering product, marketing and events communication. We use your personal information for sending you product and services related information. You may opt out anytime of receiving such information from us by following the instructions contained in the respective emails (unsubscribe).

Newsletters: We will send you periodic newsletters after you opted in for a subscription. The newsletters contain interesting information about Modusystem events, updates of the Modu-tool or updates of the Modu-view.

Meeting legal obligations and preventing misuse. We use your personal information to meet our legal obligations, in particular to comply with commercial, accounting, export control, customs and tax regulations, for instance to retain information during a specific period of time (see section 6. “Storage Periods”), or to maintain traceability of our products through serial numbers, product numbers, sales orders, and the like.

We use anti-malware and email filters to protect our employees, customers, partners and business from fraudulent or inappropriate software and emails. This means that when you send us a file or an email, your personal information, e.g. email address, name, IP address, content, are filtered by our servers or the servers of a third-party provider to make sure that the file or email does not contain any malware or unwanted content.

3.Legal basis for the processing of personal information.

The legal basis for the processing of personal information depends on the specific purpose of the processing. When you explicitly accept this Privacy Policy during the ordering process or a subscription process, you give your consent to the uses of your personal information described in section 2. “How we use personal information”. In addition, the following legal bases apply for the processing of personal information:

Providing products and services. The processing of personal information with respect to products and services we provide is necessary for the performance of the contract with you or in order to take the necessary steps prior to entering into a contract you request. To some extent the processing is also necessary to comply with the legal obligations we are subject to.

Operating our websites. When you register for an account on our websites, the processing of personal information is to some extent necessary to provide the service you requested. Additionally, you give your explicit consent to the processing in the subscription or account registration process. With regards to Cookies and online tracking technologies, such as Google Analytics, the lawfulness of the processing is based on your consent and on our legitimate interests.

Contacting our customers and partners. We process your personal data to contact you in order to fulfill our contracts with you; to comply with legal obligations; based on your consent to the respective processing, usually by your acceptance of this Privacy Policy; as well as based on our legitimate interests.

Delivering product, marketing and events communication. We process your personal information for delivering product, marketing and events communication to you based on different legal bases. The processing can be based on your consent, is necessary to perform our contractual obligations, or is necessary for the purposes of our legitimate interests.

We send you newsletters information after you gave your explicit consent to subscribe to the newsletter list or to subscribe to the respective product updates.

Meeting legal obligations and preventing misuse. The processing of personal information in connection with meeting legal obligations and preventing misuse is necessary for compliance with our legal obligations, necessary for the performance of the contract with you, carried out in the public interest, and based on our legitimate interests.

4.Cookies and other technologies.

We use cookies to store and process some of your personal information in a pseudonymized manner.

What are cookies. Cookies are messages that are passed onto your web browser when you visit a website or web application. Cookies are stored as small text files on your computer. Cookies can be temporary, which are deleted when you close the browser, or persistent, which stay on in your browser over a period of time until you manually delete it, or it will delete itself depending on its configuration. The duration of persistent cookies on your system also depend on your browser settings.

Cookies typically collect information about the different web pages you visited, your location, duration spent on each web page, information you have sent through your browser, such as your name and interests, language setting, etc. Cookies are like identification cards being created so that the next time you visit the same web page, it will be customized according to your preferences.

Why do we use cookies. We use cookies in order to make our websites work efficiently, and to provide a better experience for visitors on our websites. By tracking website activities through cookies, we can gather information about webpage hits and how well the website performs. We use cookies to provide you with a personalized web experience when you visit our websites.

We do not have access to your personal information directly through a cookie. However, we may link information contained in a cookie to the personal information collected from you by other means (e.g., general website and/or application registration through our websites during product purchases). Once you fill your personal details like name, address, etc. into forms on our websites, we use this information as per directions from you, and give the details to our partner companies only.

How do we use cookies. We use cookies for the following purposes:

  • for storing your login details and registration details;
  • to decrease the loading time of our websites;
  • to send information to other websites to enable user-specific advertisements;
  • to find out which of our pages are visited the most;
  • to find out the demographics of the visitors;
  • to find out the product and language preferences of the visitors;
  • to better tailor our websites according to the visitor’s preferences for the next visit;
  • to use all the above details to improve the structure, appeal, and content of our websites.

How you can change your cookie settings. You can set your web browser to warn you before accepting cookies. You also have the option to set your browser settings to refuse cookies, although you may not have access to all the features on our websites if you do so. Please refer to your browser instructions or help screen to learn more about how to adjust or modify your browser settings.

5. How we share personal information.

We share personal information in different ways and with different entities depending on the purpose of the processing.

Banks, PayPal: We may share information with banks in order to process wire transactions. If you requested to use PayPal for payments, we may also share such information with PayPal.

Business partners: We may share information with business partners for the performance of our contracts. For instance, we will forward your information to our logistics partner and carriers for dispatch and shipment of our products to you.

Authorities and other parties: We may share information with authorities when required by law or when necessary to protect our users, customers, partners, and our own interests. In particular, we may share your information to perform export compliance screenings on official search engines provided by authorities or other parties. We may also share information with anti-malware and email filtering service companies to screen emails and files you send us.

6. Storage periods.

We store your personal information depending on the purpose of the processing of such information.

If you purchase products or services from us, we are required by law to retain any information relevant for the business transaction for accounting and bookkeeping reasons. This period is formally set to at least ten years. Besides commercial regulatory requirements, tax and customs laws set similar retention periods. Finally, product liability laws provide for statutory limitations of at least ten years. Due to such legal requirements and time overlaps, we keep information related to business transactions at least twelve years in our systems. We will keep your business-related information, e.g. company name, company address, telephone number, website, etc., in our systems for an indefinite period of time.

If you have signed up for our newsletters, we will add your information into our system for an indefinite period of time, or until you unsubscribe from such contact lists.

7. Storage periods.

Provided that no legal or compliance reasons require otherwise, you have the following rights:

You can obtain information about the personal information concerning you that is processed by Modusystem, including:

  • the purposes of the processing,
  • the categories of personal data,
  • recipients or categories of recipient to whom the personal information have been or will be disclosed,
  • the storage period,
  • rectification, erasure, or restriction of processing of your personal information,
  • right to lodge a complaint with a supervisory authority,
  • available information as to the source of where the personal information was obtained from,
  • the appropriate safeguards when the personal information was transferred to a third country,
  • a copy of the personal information undergoing processing;

You can object to the processing of your personal information by Modusystem, unless the processing is necessary for the performance of the contract with you, or it is necessary for legal and compliance obligations.

8. Automated decision-making.

We don’t make decisions based solely on automated processing of your personal information.

9.Links to other websites.

Our websites may link to third-party websites or services and we may embed content from third-party websites or services on our websites. Modusystem is not under control of such websites and services and we hereby exclude any responsibility for them.

10. Modusystem Contact Information.

The controller of your personal information is:

Modusystem
Achterdijk 151
4765re Zevenbergschen Hoek
The Netherlands
Tel.: +31 168 45 33 88
sales@modusystem.com

11.Changes to this Privacy Policy.

We may update, modify or extend this Privacy Policy from time to time and will publish the changed Privacy Policy on this page.

12. Trademark Notes.

Facebook is a trademark of Facebook, Inc. Google, Google AdWords, Google Analytics, and YouTube are trademarks of Google LLC. LinkedIn is a trademark of LinkedIn Corp. PayPal is a trademark of PayPal, Inc. Twitter is a trademark of Twitter, Inc.

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